It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Please note that our legal status under data protection law is that of a controller (also known as data controller) and in this capacity, we will securely store and process your personal data which you have provided to us.
White Label Relationship
Whereas personal data is hosted in information repositories and systems of our platform providers, it is brought to your attention that the casino sites are operated by Dagima Gaming Group Limited, (hereinafter referred to as “White Label.”)
White Label is the owner and operator of the website and manages and administers all aspects related to the front end, the content on the site as well as all marketing/CRM activities related to the business carried out on the site. The White Label is also responsible (directly or through 3rd parties) for customer support to Players who are using our sites. White Label therefore has and requires constant full access to personal data collected by platform providers. You will also receive communications directly from the White Label and any permissions granted herein to platform providers of our white label casinos are extended to the White Label.
What type of information we collect and how we use it:
JackpotKnights.com will collect personal information (name, address, email address, etc.) of the user during the course of the registration process.
Your, the user’s, personal information is used solely for demographic statistics and also to display to you the appropriate individualized advertisements and content.
JackpotKnights.com may periodically send registered players written communications to announce important service changes, new features, technical issue updates and news about other products and services as well as other information.
JackpotKnights.com will not send you, the user, and any unsolicited information, including email, regarding any third party commercial offers or advertisements.
Below is a list for the main reasons why player data is collected by JackpotKnights.com:
Player Account Management - To manage player account details and keep track on bonuses/promotional activities
Financial transaction services – To provide you with banking services and process your financial transactions. This information is strictly protected and is exclusively shared with the relative banking service providers.
Communication - We may use your email, phone number and other information you have provided for us to communicate and respond to requests and questions, send you SMS, AMS or give you a personal phone call from our VIP team. If you subscribe and opt-in to our mailing list, we may send you emails about our news, updates, promotions, products and services information. The communication frequency may change from daily, to weekly, to monthly. If you want to unsubscribe and remove yourself from our mailing list, you can contact our Support via live chat or email and request for un-subscription or else, you can also click on the “unsubscribe” button at the bottom part of any of our emails, un-subscription is always possible! The un-subscription is without costs other than the transmission costs pursuant to the basic tariffs being incurred in this regard.
Security - We use the information given to us to protect our players from possible identity thefts and from other means of abuse.
How we protect your information:
At Jackpotknights.com we use multi layered security procedures when dealing with sensitive information. All the information exchanged between you and the Casino is protected with SSL digital encryption and stored in our vault like servers that are guarded with the latest firewall technology available. Our database is monitored at all times in case of unauthorised access.
JackpotKnights.com will take all reasonable steps to ensure that user information is kept secure and fully-protected.
JackpotKnights.com will only disclose personal information to other companies within associated or subsidiary companies of JackpotKnights.com, and to business partners, successors in title to our business, and suppliers that are engaged to process such information on our behalf.
Upon application for an account with JackpotKnights.com, to help us make credit decisions about the user, to prevent fraud, to check user age and identity and to prevent money laundering, we may use third parties including credit reference agencies, who will record any searches on a user’s file.
JackpotKnights.com may also make enquiries about, and disclose details of, how you, the user, conduct your account, to such agencies, security organisations and any other relevant third parties as fraud and money laundering prevention measures.
Our service providers
We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our Services as well, products, services websites, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyse and enhance data (including data about users' interactions with our service), and to process and administer consumer surveys and applications which related to: (i) other companies within the Group; (ii) White Label Brands; or (iii) our business partners’ and affiliates’; (collectively "Marketing Affiliates") which we believe may interest you. However, we will only provide our third party with the information that is necessary for them to perform the services, and we ask them not to use your information for any other purpose. We will always use our best efforts to ensure that all the Service Providers we work with will keep your personal information secure.
We may also share and disclose Personal Information with our Marketing, Affiliates for the purpose of providing you different marketing offers we or our Marketing Affiliates believe are relevant for you. Our Marketing Affiliates may use this Personal Information for different marketing techniques, such as direct email, SMS and telephone marketing purposes.
Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us or from our Marketing Affiliates. In addition, at any time, You may opt out of receiving such marketing communications at anytime by contacting the support team at firstname.lastname@example.org.
We may share information that you have given us to other companies within the Dagima Gaming group and to our business partners. These companies will include all companies within the group, parent companies, their parent companies and all of the subsidiaries of these respective companies (the “Group”), as well as other companies with whom we carry out business. Data processing of your information may be undertaken by Dagima Gaming Group Limited or by another company in the Group, which may use a third party to fulfil such data processing needs.
Personal data will always be safeguarded in accordance with legal requirements, for this reason it shall not be passed on to third parties, unless such disclosure is deemed suitable for your participation in our business and in the business carried out in collaboration with any of our business partners. This shall include the processing of your requests in relation to your use of our Brand/Products and/or the Games/Products or our business associates or unless the law expressly requires it. Relevant authorities, regulators, business partners and employees of Dagima Gaming Group Limited, more specifically those forming part of Customer Support and the Payments and Fraud teams as well as other selected employees, may also have access to your personal data for the purpose of executing their duties and providing you with assistance. You hereby consent to such disclosures.
Updating your personal information:
You, the user, may update your personal information at any time once logged into your account by contacting our customer support.
The user may also obtain a copy of their personal information held by JackpotKnights.com by contacting us and requesting a copy, but please note we do require at least 14 days notice to enable us to comply with the request.
Address: Agiou Antoniou 2, Strovolos
2002 Nicosia, Cyprus
Telephone number: +357 777 887 88